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Frequently Asked Questions

Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Why do your prices have ranges?
The prices will range on each floor plan depending on the updates done inside the apartment. Updated units may include newer flooring, countertops, kitchen appliances, lighting, faucets, and front-loading washer/dryer.

What is the application fee and is it refundable?
Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable.


How do I apply?
Applications may be found under the “Floorplans” tab of our property website, or you can stop in the office for a paper application during business hours.

 

Which utilities do I pay?
Residents are responsible for paying their own gas and electric bills through Ameren and Spire, and will pay for Water, Sewer, and trash in addition to your monthly rent.


What is the security deposit?
Security deposits will vary depending on qualifying criteria. 

When is my rent payment due?
Rent is always due on or before the first of the month.

What day of the month am I liable for a late charge?
Rent is always due on the first and a $50 late fee is assessed on the 6th of every month (even Sundays and holidays) plus a late charge of $5.00 per day after that date until paid in full. Daily charges will not exceed 15 days for any single month’s rent.


 

How can I pay my rent?
Money Orders are NOT accepted as payment. You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments. Cashier’s checks or personal checks are also accepted. Those wanting to pay cash may stop by the office to pickup a PayLease card.

What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. Before the pet enters the apartment, a pet fee fo $200 for one pet or $300 for two pets must be paid. There is also a monthly pet fee of $25 for one pet or $45 for two. Breed restrictions apply, please contact the office.

If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. 60-day notice is required before vacating your townhome, and the lease buy-out fee is $2000.00 plus all concessions and discounts are required to be repaid. The buyout fee is non-refundable

How can I refer a friend?
If you love The Knolls Townhomes and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.


If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.

There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 14 days, they will need to fill out an application to be added to your lease agreement.

I will be moving out. What do I need to do?
We require a 60-day written notice prior to move-out, during which time you are responsible for rent and utilities. If you need to move-out at the end of your lease term, please remember to come in at least 60 days prior to your lease expiration to fill out the notice to vacate form.

 

Do you have cable/Internet services?
Yes, Charter Communications and AT&T are our community cable and Internet providers.

Can I grill on property?
You are allowed to use gas grills on the property.

I’m locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. Outside of business hours, you will need to contact a locksmith.

I’ve lost my apartment. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.

 

Save on your application fees!*

*Call today to find out how to save on your application fees when applying online!

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Call today! (314) 594-1540